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Administrative Tools Help
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Administrative Tools |
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 Topics
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Frequently Asked QuestionsContentsThe following questions are covered in this Help page:
How will I receive the information I requested? How will I receive the information I requested?If all the information you supplied is correct, your username and/or password
will be sent to your email address. If you requested both username and password,
to protect your security, they will be sent to you in separate emails. How long will it take to receive my username and password?Once your request has been submitted, you should receive your username and
password within ten minutes. If you do not receive an email, please contact
support at 1-800-361-0198 or ebusiness@cn.ca. Once I receive my username and password, do I login as usual?If you requested your username, once received you can use it to login immediately.
Your password has not changed. I have not provided a security question and answer. How do I proceed?All customers who have logged in recently have been asked to add a security
question and answer to their profile. It is possible that you never had the
opportunity to supply this information. To obtain your username or password,
contact support at 1-800-361-0198 or ebusiness@cn.ca. The information I've entered does not match. What now?If you are having trouble obtaining your username and password online, please
contact support at 1-800-361-0198 or ebusiness@cn.ca. |